If you experience trouble accessing an electronic resource, ask a librarian for help. You should be prepared with the following information:


Where are you?

- on-campus
- off-campus


Describe your problem in as much detail as possible:

- Include any error messages and/or tell what happens when you get stopped - e.g., are you prompted for a password?
- How are you accessing the resource (e.g. search, citation finder, Library homepage, etc.)?
- What is the title of the resource? (Educational Researcher, etc.)


Technical details

-What operating system are you using? (e.g.: Windows, Mac OS X, etc.)

-What browser(s) are you using? (e.g.: Chrome, Firefox, etc)