If you experience trouble accessing an electronic resource, you may find assistance from library staff through our live chat feature or through our Ask A Librarian link. You should be prepared with the following information:
Where are you?
Describe your problem in as much detail as possible:
- Include any error messages and/or tell what happens when you get stopped - e.g., are you prompted for a password?
- How are you accessing the resource (e.g. search, citation finder, Library homepage, etc.)?
- What is the title of the resource? (Educational Researcher, etc.)
-What operating system are you using? (e.g.: Windows, Mac OS X, etc.)
-What browser(s) are you using? (e.g.: Chrome, Firefox, etc.)
If you encounter a problem accessing an e-resource available through Columbia University Libraries, use the Libraries' E-Resource Problem Report Form to ask that the issue be addressed.